SHIPPING POLICY
We are excited for you to receive your crystal goodness!
At Crystal Musings, we take care in preparing each order and packaging your treasures for their journey to you. After being thoughtfully cleared and energized, we use the most environmentally friendly materials available to package your order. We ask that you please recycle any packaging that you plan to not reuse.
We want your shopping experience to be as smooth and enjoyable as possible, from the moment you place your order to the day it arrives at your door.
Order Processing
Please allow 3–4 business days for us to carefully prepare and package your order before it ships. Processing time does not include weekends or holidays.
Once your order has shipped, you’ll receive a shipping confirmation with tracking information so you can follow your package along the way.
Shipping Rates
We offer $7 flat-rate shipping on orders shipped within the United States. This allows you to know your shipping cost upfront, without any surprises at checkout. One order, one shipping rate.
Orders are shipped via USPS Ground Advantage. If there are carrier issues, Crystal Musings reserves the right to use a different carrier and shipping speed.
Shipping Destinations
At this time, we ship within the United States only. We appreciate your interest in Crystal Musings and hope to expand our shipping destinations in the future!
Delivery Times
After your order has been processed and shipped, delivery times will vary depending on your location and the shipping carrier. Please keep in mind that delivery estimates are not guaranteed, and occasional delays may occur due to weather, holidays, or circumstances beyond our control.
Tracking Your Order
Once your package is on its way, you’ll receive a shipping confirmation email with tracking details, when available. You can use this information to keep an eye on your order as it makes its way to you.​
Lost, Delayed, or Damaged Packages
We understand how exciting it is to receive your crystal treasures, and we want them to arrive safely! While we carefully package each order for its journey, occasionally shipping delays or unexpected issues can happen along the way.
​
Delayed or Lost Packages
If your package is taking longer than expected to arrive, please check your tracking information for the latest updates. If your package appears to be lost or the tracking information hasn’t updated for an extended period, please reach out to us so we can help look into the situation.
​
Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery and include clear photos of the damaged item, packaging, and shipping box, if possible. This will help us better understand the issue and determine the best way to assist you.
​
Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you haven’t received it, we recommend checking around your delivery area, with household members or neighbors, and with your local post office or shipping carrier. If your package is still missing, please contact us, and we’ll do our best to help you explore the next steps.
​
Your satisfaction means a great deal to us, and we appreciate your patience and understanding when unexpected shipping issues arise.
Questions or Shipping Concerns?
If you have questions about your order or experience a shipping issue, please don’t hesitate to reach out. We’re always happy to help and will do our best to make your experience with Crystal Musings a positive one.
​
Thank you for supporting our small business and allowing us to be a part of your crystal journey. Every order means so much to us!